Leadership Style Application:
BHA FPX 4003 Assessment 2: Leadership plays an important role in any sector but in healthcare, its role can be neglected. Leaders in this field mainly focus on patient care. Effective leaders create a positive work environment which is important for the management of the processes of departments and make sure that staff’s well-being is taken care of and patient care outcomes are achieved.
Leader’s responsibilities also include guiding the staff so that they maintain a positive environment (Niinihuhta & Häggman‐Laitila, 2022). Healthcare demands leaders to make important decisions based on the cases and continuous learning from the experience which can help them to face future challenges. In the healthcare sector where a responsible attitude is more important leader nature should adapt according to the needs of the patients, staff, and the organization (Dong, 2023).
Related Assessment:
BHA FPX 4003 Assessment 1 The Affordable Care Act and Beyond
Case Study Scenario: Communication Breakdown: Addressing Interpersonal Conflicts
The scenario mainly revolves around Sarah, a healthcare professional working in a busy hospital setting. For over a decade, Sara has been dedicated to her nurse role and has shown a strong commitment to patient care and professionalism. However, in the past few months, there has been a sharp decline in Sarah’s performance, and her communication and relationship with her colleagues have declined.
Sarah’s personal life has been changed and she is facing multiple challenges including her recent divorce which has left her emotionally drained and she is struggling to maintain a balance between work and life. This affected her conduct at work and this resulted in conflicts and increased tension between her seniors. Sarah’s communication with her colleagues has almost reached zero and misunderstandings and misinterpretations become a daily routine.
The colleague members of Sarah have expressed their concerns about her attitude and her unwillingness to collaborate on the patient care plans. Moreover, her lack of engagement and cooperation in team meetings and failure to communicate critical information are disturbing the work processes and as a result, patient safety is compromised.
Despite multiple efforts and attempts (BHA FPX 4003 Assessment 2) from the supervisor and the HR department to solve these issues, Sarah didn’t provide any feedback and continues to show unprofessional behavior. As a result, the work environment created by Sarah’s conflicts is also disturbing other team members their morale is going down and patient care outcomes are also affected. Now the intervention is necessary so that the root cause of the problem can be identified and solved.
As Sarah’s supervisor thinks about how this situation can be handled it becomes clear that it is essential to address the conflicts among the team members and to build trust among them as only in this way the harmony and effectiveness be ensured between the healthcare team members.
Major Leadership Policies Applicable in the Current Scenario
In the scenario of “Communication Breakdown: Addressing Interpersonal Conflicts,” there are multiple leadership strategies that can be implemented to solve the challenges and promote teamwork and harmony within the team of healthcare professionals.
Mediation and Conflict Resolution:
Effective leadership is important as it involves proper techniques and strategies that can help to resolve any type of conflict. To promote understanding among team members, the supervisor can more focus on open dialogues and sessions that can help to solve misunderstandings so that a healthy environment is created. If a safer environment is created where everyone shows their concerns and talks about them then the supervisor can easily solve tensions among team members and it can build trust among teams of healthcare professionals(Franczukowska et al., 2021).
Communication Enhancement:
Communication enhancement initiatives should be the focus of the leadership policies as they help to promote transparency and clarity among the team members. It’s easy to exchange information if team meetings are conducted regularly, multiple check-ins are implemented and communication protocols are maintained
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