As a Chief Nurse officer of the Jackson Psychiatric Hospital, I am responsible for providing high-quality, compassionate care to individuals suffering from mental illness. Our vision is to be the leading psychiatric hospital in the region, providing comprehensive and innovative care to patients and their families. The goals include improving patient outcomes, enhancing patient and family satisfaction, and ensuring the safety and well-being of our staff (Jackson Hospital, n.d.).
Implications of Jackie’s Behavior
NURS FPX 5007 Assessment 2 Managing the Toxic Leader Jackie’s behavior has significant implications for the mission, vision, and goals of Jackson Psychiatric Hospital. The hospital’s goals include providing patient-centered care, ensuring the safety and security of patients and staff, improving patient outcomes, and maintaining a positive work environment for employees. Jackie’s behavior directly affects the hospital’s ability to achieve these goals. Her lack of leadership skills and poor communication style make it difficult for her to effectively manage her team, resulting in poor patient outcomes and employee dissatisfaction. Jackie’s inability to micromanage and the nature of criticizing her staff can lead to low morale and turnover, and it will be difficult to maintain a positive work environment. According to Pakizekho and Barkhordari-Sharifabad (2022), a cross-sectional descriptive study was conducted in which 180 nurses participated. Data was gathered using three questionnaires: “Ethical Leadership,” “Conscientiousness,” and “Moral Courage.” The result showed that according to the correlation between ethical leadership and conscientiousness, and moral bravery, nursing managers could boost nurses’ moral courage and conscientiousness by using this leadership style.NURS FPX 5007 Assessment 2 Managing the Toxic Leader
Furthermore, Jackie’s behavior puts the safety and security of patients and staff at risk. Her failure to respond appropriately to a patient’s suicide attempt and her neglect of safety protocols for medication administration indicate a lack of attention to patient safety. This behavior violates the hospital’s values of patient-centered care and puts the hospital at risk of liability. Jackie’s behavior can have a ripple effect throughout the organization. If her team members feel unsupported or disrespected, they may become demotivated and less engaged, leading to decreased productivity and quality of care. According to Salvage and White (2019), collaboration in the healthcare setting is crucial to provide high-quality care to patients. The nurse leader should encourage the other nurses to share their opinion. It will help them form a shared care plan for the patient.Consequences For the Organization of Jackie’s Documented Behavior
NURS FPX 5007 Assessment 2 Managing the Toxic Leader Jackie’s behavior, as documented, has significant implications for the hospital’s ability to achieve its mission, vision, and goals. Her behavior must be addressed through the performance improvement plan to ensure that the hospital can continue to provide high-quality, compassionate care to its patients and their families while also supporting the safety and well-being of its staff.Development of an Action Plan to Improve Jackie’s Performance
NURS FPX 5007 Assessment 2 Managing the Toxic Leader The action plan to improve Jackie’s performance involves the following factors.- Establish Clear Expectations: Jackie’s role as a leader must be clearly defined, and expectations for her performance should be established in writing. This should include specific performance objectives and metrics that Jackie is expected to meet.
- Leadership Training: Jackie must receive leadership training to develop her management and communication skills. The training should focus on communication, conflict resolution, team building, and creating a positive work culture.
- Regular Feedback and Coaching: Regular feedback and coaching sessions should be scheduled to evaluate Jackie’s progress toward meeting the established expectations. The feedback should be specific and focused on both strengths and areas for improvement.
- TeamSTEPPS Implementation: TeamSTEPPS is a program developed by the Agency for Healthcare Research and Quality that provides tools and strategies for enhancing teamwork and communication in healthcare settings, leading to better patient outcomes (Agency for Healthcare Research and Quality, 2019). Implementing TeamSTEPPS can help Jackie work more effectively with her team, reducing communication errors, improving coordination, and enhancing patient safety.
- Use of transformational leadership: Transformational leadership can be used in the action plan for Jackie by encouraging her to focus on inspiring and motivating her team members towards a shared vision and goal. Through this approach, Jackie can work to develop her team’s skills and abilities and create a positive work culture that empowers team members to take ownership of their work and feel invested in the success of the organization.